Account Deletion

How to request permanent deletion of your WOPP / MWPP account.

Last Updated: July 13, 2026

Request Account Deletion

Users can request deletion of their account by emailing support@woppandmopp.com.

Please include the email address associated with your account and the subject line “Account Deletion Request.” This helps us verify ownership and process your request securely.

Email Deletion Request Visit Support

Confirmation Process

  1. Send your deletion request from the email address linked to your account (or clearly state that address).
  2. Our support team verifies the request and may ask a brief confirmation question to prevent unauthorized deletions.
  3. Once confirmed, we begin removing account data according to this policy.
  4. You will receive an email confirmation when the deletion has been completed (or if we need more information).

What Is Deleted

When your account deletion is completed, we remove or anonymize personal account data such as:

  • Account profile information (name, email, and related profile fields)
  • App authentication credentials and account login access
  • Membership entitlement records tied to your user account (where stored by us)
  • Push notification tokens associated with your devices
  • In-app preferences and saved personal settings linked to the account
  • User-generated content that is solely tied to your account and not required for legal retention

What May Be Retained for Legal Purposes

Certain information may be retained for a limited period when required for legitimate legal, security, accounting, fraud-prevention, or dispute-resolution purposes. Examples may include:

  • Transaction or purchase records required for tax, accounting, or store policy compliance
  • Records needed to investigate abuse, fraud, or Terms of Service violations
  • Information we are legally obligated to keep under applicable law
  • Anonymized or aggregated analytics that no longer identify you

Note: Apple and Google may independently retain purchase history in your App Store or Google Play account. Cancel any active subscriptions in those stores if you no longer wish to be billed.

Expected Deletion Timeframe

After we confirm your request, we typically complete account deletion within 7 to 30 days. Complex cases (for example, unresolved billing disputes or security verification) may take longer. We will communicate if additional time is required.

After Deletion

Once deletion is complete, you will no longer be able to sign in with that account. Membership access ends. If you wish to use the Services again later, you will need to create a new account.

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