Support
We are here to help with the WOPP App, memberships, and website questions.
Support Email
support@woppandmopp.comWebsite
https://woppandmopp.comSupport Hours
Monday – Friday
9:00 AM – 5:00 PM (WAT)
We aim to respond within 1–2 business days.
Frequently Asked Questions
How do I contact support?
Email support@woppandmopp.com with your name, registered email, device type (iOS/Android/web), and a short description of the issue.
I paid for a membership but do not have access. What should I do?
Confirm the purchase succeeded in your Apple or Google account, then restart the App and sign in with the same account. If access is still missing, email support with your purchase receipt or order ID.
How do I cancel a subscription?
iOS subscriptions are cancelled in Apple ID → Subscriptions. Android subscriptions are cancelled in Google Play → Payments & subscriptions. Store platforms manage renewals and refunds according to their policies.
How do I delete my account?
Request deletion by emailing support@woppandmopp.com. See our Account Deletion page for what is removed and typical timeframes.
I am not receiving push notifications.
Check that notifications are enabled for the WOPP App in your device settings and that you are signed in. Network restrictions or battery-saving modes can also delay delivery.
Where can I read your privacy and terms documents?
Review our Privacy Policy and Terms of Service.